Build strong client relationships while facilitating the upgrade from existing products to the latest product version. Managing them through their customer journey with OnSolve's new enhanced product platform. Responsible for supporting customer's long term satisfaction and retention. Responsibilities Act as a first line touch point for customers with simple structures an

Proactively monitor data and communications networks to ensure 24x7 operation and that networks are available to all system users. Document and resolve data communication problems. Develop and follow troubleshooting procedures to resolve problems. Contact users to correct and maintain network operations. Escalate problems as needed to engineering staff. Records daily netw